FAQ – Clinkorz

This page lists the most frequently asked questions. Updated weekly!

Who are you? My name is Kat! I go by Clinkorz as my artist alias. I'm an illustrator and product designer that lives in North Carolina.

Are these drop shipped items? No! I make all of my laser cut pieces by hand and design my own metal and enamel works. I do get my charms made elsewhere but the fanart is done by myself. I do work with manufacturers to have my metal pieces made, but all of my acrylic work is made by myself (usually every Tuesday actually).

What are your pieces made of? My handmade pieces are made of different kinds of acrylic and/or wood! Some are mirror, some are opaque, some have a brushed look, some are cast, some are extruded. Each product description lists the acrylic used in the piece. Some of my pieces are metal and are made by a manufacturer, though I do design the pieces!

Do you handmake your items? Half and half. The laser cuts out all of the pieces, but I design everything by hand and assemble everything myself! I do have my partner, George, apprenticing under me on the assembly front though!

How do you care for acrylic? Simply, you shouldn't really need to wash it. You can wipe off smudges and things with a microfiber cloth if you'd like! Please do not use liquid cleaners on them, and do not submerge or come in contact with large amounts of water with the piece. My acrylics are not annealed and can cause fissures (known as crazing) if exposed to liquids of any kind.

How do you care for metal? Keep it away from water and humidity. I recommend purchasing silica packets for long term storage.

My necklace chain broke! Why? The necklaces I buy are the strongest and most protected you can get in the craft necklace class. They are still craft jeweler necklaces however, and are not made out of precious metals. Each chain is either gold, silver, or bronze plated brass with extra protectant across the surface. Over time, this will corrode and turn brown/gold as the brass is. I recommend purchasing a nice chain you can swap on your piece once it becomes worn out. I do offer necklace replacements for $1 plus shipping if you would like to swap it yourself, but it might require some pliers to get on!

I see titles like Discontinued or Retired, what does that mean? Discontinued items are pieces that, once sold out, will never be available again. Typically they will be hidden after they are sold out and redirect elsewhere. These items usually are upgraded into new variants or looks, or the material is no longer available so they can't be made again. Retired items are still available at a higher price point, but because of the make or how often they are bought I no longer keep them in regular stock. Retired items take 2-3 weeks to make and ship. During Remake September (my annual remake period) all retired items can be bought at 'regular' price instead of their elevated retired pricing.

Do you accept refunds or exchanges? I do not accept any refunds or exchanges. You have 48hrs from purchase to correct your order in the event of a mistaken purchase. However, in cases of personalization (Paopu Fruit, etc) if the product is made it cannot be changed thereafter. Please be 100% of your order before placing it.

I want x product but it's sold out, when do you restock? Restock times vary. Some products are limited release, and may or may not release again in the future. If the product will be restocked, there will be a date at the top of the Sold Out listing with the next restock date and time. All times are in EST. If it does not have a date, it will not be restocked in the near future (it could come back again but is not guaranteed). You can request anything without a date as a commission, but it is a higher cost than the list price if it is discontinued.

I was checking out and something I had in my cart is sold out and now it's gone! Why did you do that?! I'm sorry, but my cart system does not currently offer hold periods. If you want something that might sell out, I recommend being exactly on time for listing times. That being said, you can still message me for a commission of that item but it will be more expensive than list price.

What are your commission fees and how can I commission you? I do offer commissions, please fill out the form here: https://forms.gle/LdRLrYVNqNwpdmKP6 please note I have a very long commission list and am usually months out from taking more slots.

I want one of your character light displays! Where can I get more info? It's here! Please note if the Google Form is disabled that means I'm not accepting them currently.